I-After-Sales Service System Yemishini Yokupholisha

Okuqukethwe

1.Isingeniso
Ukubuka kafushane ngokubaluleka kwesevisi yangemuva kokuthengisa yemishini yokupholisha.
Ububanzi nesakhiwo sombhalo.
2.Ukubaluleka Kwesevisi Yangemuva Kokuthengisa
Ukuchaza ukuthi kungani isevisi yangemuva kokuthengisa ibalulekile kumakhasimende nakumabhizinisi.
Kuthinta kanjani ukwaneliseka kwekhasimende nokwethembeka.
3.Ukuzibophezela Kwethu Kusevisi Yangemuva Kokuthengisa
Injongo yenkampani yakho nokuzinikela ekusekeleni amakhasimende.
Isithembiso sekhwalithi nokuthembeka.
4.Izingxenye Ezibalulekile Zohlelo Lwethu Lwesevisi Yangemuva Kokuthengisa
Ukuhlukaniswa okuningiliziwe kwezingxenye ezihlukahlukene, okuhlanganisa:Ukwesekwa Kwamakhasimende
Usizo Lwezobuchwepheshe
Ukunakekela Nokulungisa
Ukutholakala Kwezingxenye Ezisele
Ukuqeqeshwa Nemfundo
Izinqubomgomo Zewaranti
5.Ukwesekwa Kwamakhasimende
Uhlolojikelele lweziteshi zokusekelwa kwamakhasimende (ifoni, i-imeyili, ingxoxo).
Izikhathi zokuphendula nokutholakala.
Izibonelo zezifundo ezigqamisa ukusebenzisana okuphumelelayo kokusekelwa kwamakhasimende.
6.Usizo Lwezobuchwepheshe
Amakhasimende angafinyelela kanjani usizo lobuchwepheshe.
Iziqu nolwazi lwethimba lakho losekelo lobuchwepheshe.
Imihlahlandlela yokuxazulula izinkinga nezisetshenziswa ezinikezwe amakhasimende.
7.Isondlo kanye Nokulungisa
Inqubo yokuhlela ukulungiswa nokulungiswa.
Izikhungo zesevisi kanye neziqu zochwepheshe.
Izinhlelo zokulungisa ezivimbelayo zokwandisa impilo yemishini.
8.Ukutholakala Kwezingxenye Ezisele
Ukuqinisekisa ukuthi amakhasimende ayakwazi ukufinyelela izingxenye eziyisipele zangempela.
Ukuphathwa kwempahla kanye nezinqubo zokusabalalisa.
Izinketho ezisheshisiwe zokulethwa kwezingxenye ezisele.
9.Ukuqeqeshwa kanye Nemfundo
Kunikezwe izinhlelo zokuqeqesha amakhasimende namathimba awo.
Izinketho zokuqeqeshwa ezikusayithi nezikude.
Izitifiketi neziqu ezitholwe ngokuqeqeshwa.
10.Izinqubomgomo Zewaranti
Ulwazi oluningiliziwe mayelana newaranti yakho.
Yini ehlanganisiwe nengahlanganisiwe.
Izinyathelo zokufuna isevisi yewaranti.
11.Impendulo Yekhasimende kanye Nokuthuthukiswa
Ukukhuthaza amakhasimende ukuthi anikeze impendulo.
Impendulo isetshenziswa kanjani ukuthuthukisa isistimu yesevisi yangemuva kokuthengisa.
Izindaba zempumelelo noma ubufakazi obuvela kumakhasimende anelisekile.

12.Ukufinyelela Emhlabeni Wonke kanye Nenkonzo Yasendaweni

Ukuxoxa ngokuthi isevisi yakho yangemva kokuthengisa inweba kanjani emhlabeni jikelele.
Izikhungo zesevisi zendawo kanye neqhaza lazo ekuhlinzekeni ukwesekwa.
Ukunqoba izithiyo zolimi namasiko.
13.Ukuthuthukiswa Okuqhubekayo
Ukuzibophezela kokuqhubeka nokuthuthukisa uhlelo lwesevisi yangemuva kokuthengisa.
Izihibe zempendulo nokuzivumelanisa nokushintsha kwezidingo zamakhasimende.
14. Isiphetho
Ifinyeza ukubaluleka kwesistimu yakho yesevisi yangemuva kokuthengisa.
Ukuphinda ukuzinikela kwakho ekwanelisekeni kwamakhasimende.
15.Imininingwane yokuxhumana
Ukunikeza imininingwane yokuxhumana yemibuzo yesevisi yangemuva kokuthengisa.
 


Isikhathi sokuthumela: Sep-07-2023